Online Coaching Client Agreement

1. Cancellation Policy

The most important factor in improving health and fitness and achieving results is consistency. Training regularly, adhering to your nutrition and living the lifestyle is just as important as the quality of the workout. Online Coaching guarantees you will receive quality instruction and professional service. Once each month has been paid for and updated programs sent through there is a no refund policy. If you would like to opt out of the coaching service please just let me know prior to your month of coaching expires.

2. Payment

Payment is taken via direct debit through Stripe. Recurring payments will be taken out the same date as initial payment for each month.Your payment represents an investment in your wellbeing and covers far more than the programming and nutrition alone. Our focus is on working together to get the results and achieve the lifestyle you desire. I will therefore be providing appropriate nutrition/training information, support, check ins and lifestyle suggestions throughout the process. As always it’s your choice whether you make use of these suggestions or not.

3. Communication

Communication is essential for the coach/client relationship to be a success. I encourage you to contact me with any relevant questions you have throughout the coaching process. All communication will be via the TrueCoach coaching platform and all communication will be replied to within 12 hours unless stated otherwise.

4.100% Guarantee

As with any professional business, I am not happy unless you are. If for some reason you are not happy with my service please let me know so I can endeavor to provide you with the highest quality of service and rectify any problems as soon as possible.In order to get the best results possible, I recommend you make full use of the check ins and support via TrueCoach. If at any point you would like to know the reasoning behind any of the programming, nutrition or lifestyle suggestions I make please feel free to ask, I’m always happy to provide explanations where that is preferred.

5. Personal Agreement

I promise I will support and advise you to the best of my ability, taking into account your preferences, circumstances and health wherever appropriate. In return I request that you remember you always have a choice and it is your commitment to yourself and your goals that will make the biggest impact to your results.